Privacy

Last updated 16 October 2026

We keep as little about you as we can. This page says what Unload and unload.to keep, why, who else sees it, and for how long.

Who’s responsible

Quantum Labs AB (org. no. 559585-8399), Höstanemonvägen 8, 461 44 Trollhättan, Sweden, is responsible for the personal data on this page. Write to support@unload.to about anything here.

The app

Unload works on your Mac. Your photos, videos and their file names go from your iPhone to your Mac and nowhere else. The app makes no network calls except these:

• Checking for updates, if you’ve turned it on: it asks unload.to whether there’s a newer version, and downloads it from GitHub.
• Activating your licence: it sends the key, and your Mac’s anonymous ID, name and model. Seeing or removing your Macs sends the licence Unload got back, which carries your name and email address, or the key.
• Once a week, it fetches a public list of withdrawn licences, which sends nothing about you.
• Sending feedback, when you press Send: what you write and a report, below.

Like any request on the internet, each of these shows unload.to your IP address.

Send Diagnostics and Send Feedback send us what you write and a report, through unload.to, which passes them on to us by email with Resend and keeps no copy. Nothing is sent unless you press Send, and you can open the report and read it first. With a licence, Unload sends the licence it holds, which carries your name and email address, so we can reply; without one, the address you type. If it can’t get through, Unload offers an email in your own mail app instead. The report holds the app’s and macOS’s versions, what Unload was showing, your settings, what kind of disk the archive is on and how much room it has, whether Unload is licensed and on how many Macs (never the key), Unload’s log and any crash reports from the last 30 days. It has no photos, file names or the name of your iPhone: your home folder and your name are taken out of it. We keep your email and the report for as long as we need them to help you.

This website

unload.to sets one cookie, and only when you go to checkout: a random code that lets the thank-you page show your key in the browser you paid in, and nowhere else. It’s sent only to the thank-you page, and it’s gone after a day. It’s needed to deliver what you bought, so there’s nothing to agree to.

Visits are counted by Vercel Web Analytics, which tells visits apart with a code that changes every day, so no one can be followed from one day to the next. It never runs on the pages that show a key or an order. We count visits because we have a legitimate interest in knowing how the site is used. In the same way, we count each download of Unload and each update to it: when it was, which file, the country it came from, and the website that linked to it, if any. Nothing in it tells who downloaded. Vercel, which hosts the site, also keeps a short-lived log of requests, with IP addresses, to run it and find faults.

When you buy

Link, Stripe’s payment service, sells Unload to you as the merchant of record. It collects your payment details and billing address, and is responsible for them under its own privacy policy. We never see your card.

From Stripe we receive your name, your email address and a reference for the payment. We use them to make your licence, send you its key, find it again when you ask, and withdraw it after a refund. We need them to carry out our agreement with you. We keep them for as long as the licence exists, or until you ask us to delete them.

Your licence

For each Mac you activate, we keep an anonymous ID for the Mac, its name and its model, so the licence can hold its 3 Macs and you can see and remove them. We keep these while the Mac is on your licence. When you remove one, we keep a record of it, with its name and model and when it was removed, so that a licence can’t be passed round without end and you can see what it was on, until you ask us to delete it.

To stop abuse, the licence service, the checkout, the thank-you page, Find your key and Send Diagnostics count requests from each IP address (an IPv6 address by its network), using a keyed hash of the address, which is deleted within about ten minutes. Send Diagnostics also counts the reports each licence sends in a day, and those sent without one, under a keyed hash deleted when the day ends. We do this because we have a legitimate interest in keeping the service working.

Emails

We email you your key after you buy, and again when you ask for it on Find your key. Nothing else: no newsletters, and we never share your address.

Who else handles it

These companies handle your data on our behalf, under data processing agreements, and only as we instruct them:

• Vercel hosts unload.to and the licence service, and counts visits.
• Convex stores licences, the Macs they’re activated on, and the count of downloads.
• Resend sends our emails.

Vercel and Convex keep the data in the United States, and Resend sends our emails from Ireland. Transfers to the United States are protected by the safeguards the GDPR requires, such as the EU’s standard contractual clauses. GitHub, which hosts Unload’s downloads, sees your IP address when you download, as any website would.

Your rights

You can ask us for a copy of what we keep about you, and have it corrected, moved or deleted. You can also object to what we do on the basis of our legitimate interests, or ask us to limit it. Write to support@unload.to, and we’ll answer within a month. If we delete your licence’s data, the licence stops working.

If you think we handle your data wrongly, you can complain to Integritetsskyddsmyndigheten, Sweden’s data protection authority (imy.se), or to the authority where you live.

You don’t need to give us anything to use Unload’s free version. To buy it, we need your name and email address to send your licence. We make no automated decisions about you.

Changes

If we change this page, we’ll update the date above.